Terms & Conditions

Useful Information

Version Date: January 1st 2020
Payment Policy

Payment is taken at the point of reservation. Full payment is required to hold reservations in the diary. If payment is not received within 24 hours of a reservation, the booking will be released. Any outstanding payments or insurance excess will incur interest at 8% per annum.

Cancellation policy

We have a 24hour cancellation policy. If you need to reschedule or cancel your appointment we need 24 hours notice or there is a full charge.

Refunds, Exchanges and Scheduling

No purchases are eligible for exchange between clients or services. For single purchases that are unbooked, unexpired or have been
canceled with more than 24hours notice are eligible for a full refund. However, please note: All pack/block sales are final. All purchases
are non-refundable. You may only attend a reservation made under your own name. You cannot send another person in your place.

Expiration Dates

All services that are purchased are subject to an expiration date. This is printed on your receipt and can be found on your MBO account in your account information.

Staff/Practitioner Policy

Reform Physiotherapy and Pilates Limited reserve the right to change the staff member / timetable subject to staff availability.

Block/Pack purchase Policy

Block purchases are subject to their expiry date from the date of purchase. Blocks may be extended twice ONLY for a small fee:

  • 1 week for £15
  • 1 month for £40
Wait-List Policy
When reserving a space on the waitlist you are confirming your attendance to class if a space becomes available. Please remember our 24hr Late Cancellation policy still applies. Clients are required to have active prepaid credit for the proposed class when being added to the waiting list. Clients may only reserve a space on ONE wait-list per day. The wait-list lock window is 4 hours before the class time. If your session becomes available after this time, we will call you to confirm your attendance. In this instance you can decline the class without incurring a late cancellation fee.
Pregnancy

If you are pregnant you must inform your practitioner before your session. You may need to fill in an additional consent form or be directed to a different service. Clients can usually participate in 1:1 Pilates sessions (with practitioners with prenatal qualifications) until the day before delivery (unless otherwise advised by your medical practitioner). Clients can participate in Dynamic Reformer classes until their 15th week of pregnancy, with a completed the pregnancy waiver form, after which a 1:1 Pilates session is recommended in order to assess and advise appropriate exercise modifications. 

 

Postnatally, it is recommended to wait 6-8 weeks before resuming your pilates classes after your GP postnatal Check up. A 1:1 is recommended before returning to group class.

Studio Space Guidelines
Our studio is a shared space, designed to have either 1 class or 2 practitioners working with their client at the same time. If you wish to hire the studio exclusively, this is available for an additional fee. Or if you would prefer your session to take place in the privacy of the treatment room, please check with the admin team for pricing and availability.
Sticky Socks
Socks with grips on the sole must be worn in the studio spaces for health and safety reasons; they are available to purchase in reception.
Last entry to a class
Please note as a duty of care for all clients, late entry to a class may not be permitted beyond 10 minutes from the allocated start time, This is to ensure your safety and minimise disruption to other attendees.
Chaperone Policy
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend but on occasions a formal chaperone (a trained member of staff) may be preferred. Please speak to the admin team should you wish to arrange one.

We are a registered provider with the following Insurance Companies:

In order to book a session using these insurance companies you must provide your Membership number and Authorisation code at the point of booking in order to secure your reservation. 

 

We may still be able to treat you if you are registered with another provider; we suggest contacting your insurance company and confirming that they are happy to reimburse you directly for your treatment with a itemised receipt. We cannot accept responsibility for your insurance company not reimbursing you for treatment.

Booking Online via MindBody App
To take advantage of all the Reform has to offer, we suggest downloading the MindBody App. The use of this app unlocks the ability to sign up for classes, massages, or physiotherapy sessions from your own screen! Another great advantage of MindBody is the ability to pay for your sessions in advance- right from the app!
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